As an independent local charity, set up to support unpaid Carers caring for friends and relatives, we listen carefully to the needs of Carers. We keep in regular contact, and Carers are encouraged to visit or call as often as they like.
We ask Carers to provide us with feedback and use this to develop the support that we offer, to meet the needs of Carers.
We also feed this information back to those who influence development and funding of Carers services.
We love to hear your views as Carers, and update you with things that may affect you as a Carer. One of the ways that we do this by holding Carers Forums. We hold 2 forums a year (jointly with our partners Carers’ Support based in Ashford, Kent), normally in March and September. Here is feedback about a recent forum from a Carer.
Working with other Kent based and national Carer support charities, we are able to provide a good platform for the voice of Carers.
So, in addition to a single voice, our Carers have a local and regional voice. Many Carers charities nationwide operate in a similar way, meaning that individual voices can impact on Government policy.
The best recent example of this is the new Care Act 2014 which came in to force in 2015. This act places a responsibility on local authorities to provide levels of support to unpaid Carers.